Last Updated: July 2026
1.1. Welcome to Kevalin Elevator ("Kevalin Elevator", "we", "our", "us"). At Kevalin Elevator, we are committed to the design, supply, installation, modernization, and maintenance of elevators and lift systems for residential, commercial, institutional, and industrial projects across India. Your trust is important to us, and we are dedicated to protecting your privacy and safeguarding your personal data whenever you interact with us.
1.2. This Privacy Policy ("Privacy Policy") describes how Kevalin Elevator collects, uses, safeguards, and processes your Personal Data (as defined below) through your use of our website ("Website").
1.3. Through our Website, we provide users with information about our company, products, services, and career opportunities.
1.4. By accessing or using our Website, you acknowledge and agree to the practices described in this Privacy Policy. You also consent to the collection and processing of your personal data in accordance with applicable laws, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (India), and other applicable privacy laws.
1.5. We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. The latest version will always be available on this Website.
2.1. "Account" means a personal account created by a user on our Website to access certain features or services.
2.2. "Cookies" are small text files stored on your device to improve your browsing experience, remember preferences, and help us analyze Website traffic. Cookies may be first party or third party.
2.3. "Personal Data" means any information relating to an identified or identifiable individual, including identity, contact, technical, account, and usage information.
2.4. "Third Parties" means external service providers, vendors, partners, or affiliates engaged by Kevalin Elevator in connection with the Website or our services.
2.5. "User" or "you" refers to any individual who accesses or uses our Website.
3.1. If you have any questions, comments, requests, or concerns regarding this Privacy Policy or the processing of your Personal Data, please contact us through the contact details available on the Contact Us page of our Website.
4.1. This Privacy Policy applies to all individuals who visit or use our Website. It does not apply to third-party websites, applications, or services that may be linked from our Website. We encourage you to review the privacy policies of those third-party websites before sharing your personal information.
4.2. By using our Website, you agree to comply with this Privacy Policy and any applicable Terms of Use governing your use of the Website.
4.3. Any terms not defined in this Privacy Policy shall have the meanings assigned to them in our Terms of Use.
5.1. Depending on how you interact with our Website, we may collect the following categories of Personal Data:
5.1.1. Information collected from users:
a. Identity Data: Name and company name.
b. Contact Data: Email address, phone number, and address.
c. Enquiry Data: Details submitted through enquiry forms, quotation requests, or support requests.
d. Employment Information: Resume, job title, and other information submitted while applying for employment.
e. Technical Data: IP address, browser type, operating system, device information, and other technical identifiers.
f. Usage Data: Pages visited, browsing activity, session duration, referring URLs, and Website interactions.
g. Cookie Data: Information collected through cookies and similar technologies.
h. Voluntary Information: Feedback, reviews, or any other information voluntarily submitted by you.
i. Marketing Preferences: Your communication and marketing preferences.
j. Location Data: General location information such as city or region.
We may also collect aggregated and anonymized information for statistical and analytical purposes. Such information cannot be used to identify any individual.
6.1. We collect Personal Data through:
a. Direct interactions: When you submit enquiry forms, request quotations, contact us, subscribe to updates, apply for careers, or communicate with us.
b. Automated technologies: Through cookies, analytics tools, server logs, and similar technologies that collect technical information while you browse our Website.
c. Third-party sources: Information received from trusted business partners, service providers, or publicly available sources where permitted by law.
7.1. We collect and process your Personal Data only when permitted under applicable law, including:
a. With your consent.
b. To provide products or services requested by you.
c. To comply with legal or regulatory obligations.
d. For other legitimate business purposes permitted by law.
8.1. We collect and process your Personal Data for the following purposes:
a. To respond to your enquiries and quotation requests.
b. To provide information about our elevators, escalators, moving walks, modernization, maintenance, and related services.
c. To process service requests, installations, inspections, and maintenance schedules.
d. To improve our Website, products, and customer experience.
e. To analyze Website usage and generate business insights.
f. To communicate with you regarding enquiries, service updates, promotions, or other relevant information.
g. To provide customer support and resolve complaints.
h. To comply with legal, regulatory, and contractual obligations.
i. To protect our Website against fraud, unauthorized access, and other security threats.
j. To fulfill any other purpose disclosed at the time of collecting your Personal Data or with your consent.
9.1. You are responsible for ensuring that the Personal Data you provide to us is accurate, complete, and up to date. We are not responsible for any issues arising from inaccurate or incomplete information submitted by you.
10.1. We will use your Personal Data only for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose.
10.2. Where required by law, we will notify you and obtain your consent before processing your Personal Data for a new purpose.
10.3. We may process your Personal Data without your consent where permitted or required by applicable law.
11.1. We may share your Personal Data only in the following circumstances:
a. With our employees, branches, and authorized personnel for providing our products and services.
b. With trusted third-party service providers such as hosting providers, IT support, CRM providers, and customer support vendors.
c. With professional advisors including auditors, accountants, lawyers, and consultants where necessary.
d. With government authorities, regulators, or law enforcement agencies where required by applicable law.
e. In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
f. For research, analytics, and statistical purposes using anonymized or aggregated information that does not identify you.
g. Where disclosure is necessary to protect our legal rights, prevent fraud, investigate security incidents, or comply with legal obligations.
11.2. We do not sell, rent, or trade your Personal Data. Any third parties engaged by us are required to protect your Personal Data and process it only for authorized purposes.
12.1. Our Website is intended for individuals who are at least 18 years of age.
12.2. We do not knowingly collect Personal Data from children under the age of 18.
12.3. If you believe that a child has provided Personal Data through our Website, please contact us immediately so that we can remove the information from our records.
12.4. If we become aware that we have inadvertently collected Personal Data from a minor, we will take reasonable steps to delete such information promptly.
13.1. We use cookies and similar technologies to enhance your browsing experience, improve Website performance, analyze visitor behavior, and remember your preferences.
13.2. We may also use third-party analytics services to better understand how visitors interact with our Website and improve our products and services.
13.3. You may control or disable cookies through your browser settings. Please note that some Website features may not function properly if cookies are disabled.
14.1. Your Personal Data is stored on secure servers maintained by Kevalin Elevator or our trusted service providers.
14.2. We implement appropriate technical, administrative, and organizational measures to safeguard your Personal Data against unauthorized access, disclosure, alteration, or destruction.
14.3. Although we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
14.4. We regularly review and update our security measures to maintain the protection of your Personal Data.
14.5. We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.
14.6. We may retain certain information for longer periods where required for legal compliance, dispute resolution, or enforcement of our agreements.
14.7. We may anonymize Personal Data for research, statistical, or analytical purposes, after which it will no longer identify you.
15.1. Your Personal Data may be processed or stored by our trusted service providers in locations where they operate, subject to appropriate security safeguards and applicable legal requirements.
15.2. Where Personal Data is transferred across jurisdictions, we take appropriate measures to ensure that such transfers are carried out in compliance with applicable data protection laws.
16.1. Subject to applicable laws, you may have the following rights regarding your Personal Data:
a. Right to Access: You may request a copy or summary of the Personal Data we hold about you, including details of how we process and use your information.
b. Right to Correction: You may request correction or updating of inaccurate, incomplete, or outdated Personal Data.
c. Right to Deletion: You may request deletion of your Personal Data where permitted under applicable laws.
d. Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
e. Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may contact us to resolve your concern or approach the appropriate regulatory authority.
16.2. To exercise any of the above rights, please contact us using the contact details provided on our Website.
16.3. We may request additional information to verify your identity before processing your request. This helps protect your Personal Data from unauthorized access.
17.1. If you believe that we have not handled your Personal Data in accordance with applicable laws, you have the right to submit a complaint to the relevant data protection or regulatory authority in your jurisdiction.
18.1. Our Website may contain links to third-party websites, applications, or services. These websites operate independently and have their own privacy policies. Kevalin Elevator is not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to review their privacy policies before providing any Personal Data.
19.1. If you choose not to provide certain Personal Data requested by us, we may be unable to respond to your enquiries, provide our products or services, process quotations, or deliver certain features of our Website.
20.1. This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
20.2. Any dispute arising out of or relating to this Privacy Policy shall, as far as possible, be resolved amicably through mutual discussion. If a resolution cannot be reached, such disputes shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Kevalin Elevator.
21.1. Kevalin Elevator reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory obligations.
21.2. Any updates will be posted on this page along with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Data.
21.3. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.
